How do I return an unwanted item? Unwanted Merchandise Returns  1). Returns will be accepted only by obtaining a pre-authorized Return Merchandise Authorization (RMA) form from Allegro Display & Graphics by emailing a copy of your order along with the reason for the request to:  [email protected] within 10-business days of delivery.  RMA form must be included with all packages returned. Items returned without a pre-authorized Return Merchandise Authorization (RMA) will not be credited. After 10-business days, no returns can be authorized. 2). Returns will be accepted only on standard off-the-shelf stock items and are subject to a 25% restocking fee. All shipping and graphics cases are subject to a minimum 50% restocking fee. 3). Absolutely no returns will be accepted and no refunds credited on made to order items, custom order displays, signs, graphics, custom printed/imprinted products or special order items. 4). We are not responsible for shipments that are lost or delayed and returns will not be accepted for orders that do not arrive on time. 5). Absolutely no returns will be accepted and no refunds credited on products that have in any way been used, damaged or are otherwise deemed unfit for resale. Allegro Display & Graphics reserves the right to carry out a full inspection before accepting any return. 6). All returned items must be repackaged and returned in their original cartons. Returned merchandise received at our facility that is broken due to insufficient return packaging will not be credited. Packages being returned must be insured by you for your protection. Purchaser is responsible for damage caused while products are in their possession or damage caused by the freight company they hire for return shipment. 7). Purchaser is responsible for all shipping costs of returned merchandise. 8). Returns must be received for inspection no later than 10-business days after RMA issue date. 9). Allegro Display & Graphics reserves the right to limit the return of stock items to quantities of 3 or less.